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Bilingual Customer Service

Lenexa, KS | Permanent

Post Date: 09/15/2017 Job ID: BBBH24480_1505500021 Industry: Administrative/Clerical/Administration Pay Rate: US$0.00 per year
Hiring for a Bilingual Customer Service Representative for a company providing mortgage lending services in the Lenexa, KS area!

Are you bilingual in Spanish? Are you experienced in customer service and interested in an entry level position? This position could be for you!

Hours: M-F 9: 30AM - 6: 30PM with rotating Saturdays from 8: 00AM - 1: 00PM; training will be 8: 00AM - 5: 00PM

Pay rate: $16-$17

Responsibilities:

-Work in an automated Call Rotation to answer customer questions that include address corrections, account research, balance inquiry, name changes and more

-Handle customer calls and inquiries with 25% of the calls coming from Spanish speaking members

-Make outbound customer calls as well as handle responses of non-phone customer correspondence

-Develop and maintain positive working relationships

-Promote open and honest communication

-Provide accurate information regarding customer accounts

Requirements:

-Must be professional, have excellent communication skills and be comfortable on the phones

-Must be fluent in Spanish and English in reading, writing and verbal communication

-Have excellent organization, analytical and problem-solving skills

-Must be able to multitask

-Able to work under pressure and with deadlines

Allied Global Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Allied Global Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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