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Customer Service Associate

Kansas City, MO | Contract

Post Date: 10/05/2017 Job ID: BBBH24524_1507231458 Industry: Customer Service/Call Center Pay Rate: US$0.00 per year
Do you enjoy helping people? Are you comfortable with computers and have experience in customer service? This position might be for you! We are hiring for a Customer Service Representative in the KCMO area!

HOURS: Monday - Friday 8: 00am - 6: 00pm

PAY: $13.50


JOB DESCRIPTION:

The Customer Service Representative must provide exceptional customer service primarily through phone and email communication to inbound customers and clients. The position will require a positive and professional attitude as they handled inquiries or requests of clients.

RESPONSIBILITIES:

-Communicate via phone and email with clients regarding questions or information

-Perform excellent customer service in moderately complex situations

-Determine client needs and utilize software to identify possible resolutions

-Follow procedures to handle inquiries and resolve concerns of clients in a calm and efficient way

-Maintain communication to management of recurring problems or issues with any services supported as encountered through clients

-Observe and record call trends

-Handle outbound calling campaigns when needed


QUALIFICATIONS AND EXPERIENCE

-High School Diploma or equivalent

-Must possess excellent verbal and written communication skills as well as attention to detail

-1 year in customer service or related experience

-Excellent typing skills

-Have excellent computer skills, especially with Microsoft Word and Outlook

-Ability to work under pressure and meet all deadlines

Allied Global Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Allied Global Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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