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Customer Service Representative

Overland Park, KS | Permanent

Post Date: 07/03/2017 Job ID: BBBH24157_1499109545 Industry: Administrative/Clerical/Administration Pay Rate: US$0.00 per year
We are looking for professional Customer Service Specialists for a variety of amazing opportunities in the KC Metro area.

A customer service representative will act as a liaison, provide product/service information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Some responsibilities may include:

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Manage large amounts of incoming calls
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Generate sales leads
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Identify and assess customers' needs to achieve satisfaction
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Build sustainable relationships and trust with customer accounts through open and interactive communication
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Provide accurate, valid and complete information by using the right methods/tools
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Meet personal/customer service team sales targets and call handling quotas
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Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
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Keep records of customer interactions, process customer accounts and file documents
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Follow communication procedures, guidelines and policies
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Take the extra mile to engage customers

Requirements

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Proven customer support experience or experience as a client service representative
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Work longevity in previous roles

* Track record of meeting or over-achieving quota

* Strong phone contact handling skills and active listening
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
* High school degree

Pay Rates between $10-$14 / hour

Schedules between 6: 00am - 6: 00pm

Allied Global Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Allied Global Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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