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Customer Services

Leawood, KS | Permanent

Post Date: 07/20/2017 Job ID: BBBH24222_1500576443 Industry: Administrative/Clerical/Administration Pay Rate: US$0.00 per year
POSITION: Customer Care Representative for a local company that distributes quality products and has been operating since 1997.

*Contract to hire

PAY: $16 - $17/hr

HOURS: M-F 8: 30AM -5: 00PM

ROLE DESCRIPTION:

- Answer incoming calls and electronic mail messages as well as assist field representatives and customers with issues such as order payments, processing claims, billing, call tag and catalog requests

- Participate in proactive marketing campaigns as requested by Sales & Marketing

- Fill out required forms, complete necessary actions on the automated system, determine charges for services requested and prepare any records for the customer

- Perform trace requests on packages to obtain proof of delivery to secure payment

- Assist in customer account maintenance, including the status of outstanding issues

REQUIREMENTS:

- College Degree

- At least two years related experience and/or training; or equivalent combination of education and experience

- Proven track record of effective customer service

- Ability to read, analyze and interpret general business forms and procedures

- High aptitude for mathematics

- Excellent problem solving skills

Allied Global Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Allied Global Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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