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Field Service Technician - Minneapolis / St Paul

Minneapolis, MN | Permanent

Post Date: 09/18/2017 Job ID: BBBH24494_1505765828 Industry: Engineering/Architect/Design
Summary: These positions are responsible for equipment installation and technical support of product lines, as well as maintaining good customer relations. Will investigate and resolve customer reports of technical issues with equipment, and eliminate future operational or service difficulties for customers. Due to our customers' needs, priorities will change based on customer situations so individuals must be able to adapt to ever-changing work schedules and priorities.

Time Utilization: This position will travel up to 90% of the time. Normal business hours are 8: 00am to 5: 00pm. This position includes work on a weekend rotation. Schedule needs to be flexible to accommodate customers' schedules. Willing to work outside normal business hours as job dictates.

Essential Duties and Responsibilities include the following. Other duties may be assigned:



1 Communicate with scheduler on a daily basis, give updates on current jobs status and receive additional job assignments. Maintain records of quality and quantity of work on equipment. Retrieves and responds to messages daily on all communication tools.



1 Consistently makes travel arrangements within company policy guidelines. Keeps service team members and customers informed of arrival times. Travel arrangement will include hotel, car rental and airline flights.



1 Installs and/or repairs new or modified equipment at customer's facility to ensure full functionality, according to specifications, in a timely manner. At completion of installation, all technical documentation will be provided to the regional scheduler.



1 Provides on-site technical assistance to help troubleshoot and repair equipment in a reasonable amount of time. Provides a communication link with the customer to help ensure that effective service is provided to the customer.



1 Conduct training for customers on the safe operations of equipment, maintenance, parts ordering and safety issues of equipment, to follow specified procedures for safety instruction. Provide contact information for service team for future service needs and parts needs. Ensure the customers are comfortable with operational and safety procedures of their equipment.



1 Completes service documentation on what was repaired during the service call and submit related expenses for the trip and time spent on the call. Reports are complete, accurate and submitted within one week of site departure. Weekly expense reports and time sheets are also completed in an accurate and timely manner. All expenses incurred are handled in a cost-effective manner.

Qualifications:
Education/Experience:
Associate's Degree (A. A.) or equivalent from two-year college or technical school; or two years field service, packaging, maintenance or related experience; or equivalent combination of education and experience. Electrical, pneumatic, mechanical and machine shop skills required. Mechanical aptitude needed.

Must have the ability to respond and adjust to changing or new situations. Work well in fast paced environments and maintain professionalism dealing with customers and co-workers. Needs to be a self-starter and have the ability to work in unsupervised settings.

Must be able to troubleshoot basic mechanical, electronic and operational aspects of machines. Responsible for machine service and concentrates on problem-solving and preventative maintenance. Excellent customer service skills.

Certificates and Licenses:
Current valid driver's license to drive in the United States. Must have the ability to obtain a passport.

Work Environment:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly exposed to wet or humid conditions (non-weather) and work near moving mechanical parts. The associate is frequently exposed to extreme cold (non-weather); extreme heat (non-weather) and risk of electrical shock. The associate is occasionally exposed to work in high, precarious places.

The noise level in the work environment is usually loud.

Allied Global Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Allied Global Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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